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Customer Support Tech

Company Name:
ICE Portal
The Customer Support Tech is responsible for the continued support of ICE Portals distribution partner network. This position is a growth oriented position reporting to the Director of Operations. The right candidate is a self-starter who is highly organized, detail oriented, confident/extroverted/outgoing and process driven. The right candidate is able to work autonomously and positively under pressure. Excellent verbal, written, technical, analytical, presentation, conceptual, planning, and time management skills are critical.
Responsibilities include:
Partner Support:
Ownership and accountability for current distribution partner relationships
Constant communication with distribution partners via e-mail and phone
Perform day-to-day management ensuring client assets are displaying on distribution partner websites
Ensure requests from distribution partners & prospects are handled according to Channel Management Process guidelines
Work in collaboration with Operations and IT departments to establish new distribution partner connections
Develop and maintain distribution partner promo/sales materials
Forecasts and Reports:
Report to Director of Operations semi-monthly to summarize status of distribution partner relationships, new requests, opportunities, and additional relevant activity
Report on developing distribution partner connections
Distribution Channel Retention:
Implement retention strategy to meet goals set by management team
Work with Sales and IT departments to understand ongoing needs of clients and distribution partners
Skills and Requirements:
Excellent verbal and written communication
Proactive and positive attitude
Flexibility in a fast-paced environment
Tenacity, sense of urgency, and a strong bias for action; the ability to succeed quickly while juggling multiple priorities within a lean group environment
Strong analytical and quantitative skills for data-based decision making
Technical fluency & comfort in identifying key technical issues, understanding their implications, and discussing alternative technical solutions
Excellent skills in Microsoft Excel preferred but trainable for the right candidate; proficiency in all other Microsoft applications a plus, but not required
Knowledge of the travel industry a plus, but not required
Career Level:
Experienced (Non-Manager) 5+ years
Education Level:
Completion of BA/BS preferred
About ICE Portal:
ICE Portal is a well established and rapidly growing technology company in South Florida. Working at ICE Portal provides endless satisfaction to both the tech junkie and entrepreneurial spirited business mind. If you are seeking a challenging position with infinite growth opportunity, then ICE Portal is the place for you!
ICE Portal helps travel suppliers (hotels, cruise ships, destinations) manage and distribute visual content to 1,000's of travel, search, local and social web sites around the globe. ICE Portal technology automatically optimizes photos, videos and 360 virtual tours for distribution to sites such as Orbitz, Expedia, Priceline, Kayak, Google, and Facebook.
To learn more, please visit www.iceportal.com

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