Senior Specialist - Process Improvement - FT - Days - MHS - Hybrid Eligible
At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Summary:
Works under the guidance of the Process Improvement Manager with the goal of promoting and supporting process improvement initiatives and Lean Thinking throughout Memorial Healthcare System (MHS). Drives continuous process improvement cultural change through process improvement initiatives throughout the organization. Solves process related problems by empowering those that do the work to systematically identify, then eliminate wasteful and unnecessary process steps in order to improve processes that bring about continuous and sustainable improvement. Respect for people, their knowledge and their time is a creed that the MHS PI team adheres to in order to bring about Deeper Caring, Smarter Healthcare through Process Improvement.
Responsibilities:
Interactions to include:
engage and consult with department leadership to identify appropriate key projects or process improvement projects that will provide optimal benefit to our employees, patients, families and system partners. Interact with leaders and staff to enable them to effectively participate in improvement initiatives.
Support to include:
quantify opportunities that can result in financial, operational and clinical performance gains for the organization.
Support to include:
extend project support to other members of the Process Improvement team when needed.
Perform any other duties as assigned.
Leadership expectations:
identify and leverage opportunities to share project results, methods, and best practices within MHS and outside of the organization.
Primary duties to include:
perform intermediate data and process analysis on qualitative and quantitative clinical or operational information, and data from various sources. Ensure appropriate metrics/controls are in place to monitor results, to foster continuous improvement by creating standard work to ensure consistency in work and results, and helping devise a control plan to bring about sustainable improvements.
Leadership expectations:
teach process improvement methodologies throughout the organization. Contribute to the development and delivery of education and training courses on lean principles and skills. Teach in person, and/or virtually, the MHS Lean Yellow Belt Training Course, as well as other classes and workshops to advance Lean Thinking and the appropriate use of process improvement tools, in order advance a culture of Lean that will sustain continuous improvement initiatives.
Primary duties to include:
select appropriate methods for analysis and utilize expertise in process improvement methods and tools to appropriately identify the correct design and approach for initiatives.
Leadership expectations:
facilitate interdisciplinary team projects for approved process improvement initiatives by providing the team participants with the needed guidance and technical proficiency to allow the team to obtain positive results in the form of improved processes that can be sustained.
Primary duties to include:
review and prioritize improvement recommendations within the B&E Matrix, assist in selecting and setting up appropriate Poka-yoke mechanisms for mistake proofing in the workplace, Kanban to prevent inventory shortfalls or overstocking, 5S the workplace to systematize and standardize the work environment, and create Visual Management tools as well as Communication Boards.
Leadership expectations:
lead, facilitate, consult and engage teams, work groups, projects, and activities of limited complexity, designed to improve processes and related operational performance; seek out and solicit opportunities that will bring about clinical and non-clinical standardization throughout the system.
Primary duties to include:
draw up Spaghetti Maps to illustrate steps taken to perform work tasks, and identify areas of opportunity, design a SIPOC, lead/undertake Swimlane/Process Mapping that will distinguish between Value and Non-Value, Data Collection/Data Analysis, work sampling, and prepare Root Cause analysis (Fishbone Diagram).
Deliverables to include:
develop, organize, and summarize materials for reports and presentations including project data, analyses, and updates to key stakeholders and leadership. Track, monitor and report project progression using standardized tools utilized by the Process Improvement department; Present information in a clear, concise manner with complete and accurate data, tailored to the recipient's comprehension level.
Primary duties to include:
draft/write a Project Charter, interview stakeholders and others to obtain Voice of the Employee/Customer/Process, undertake observations, shadowing and time studies at the Gemba to see what has been described by VOC.
Interactions to include:
seek out opportunities to involve MHS Green Belts in process improvement project work and enable them to begin to employ the skills that they learned during their Green Belt training.
Interactions to include:
report regularly to stakeholders and executive sponsors about team progress toward goal achievement and critical factors to success, as well as any obstacles. Seek out opportunities to build relationships with leaders, peers and staff to empower them to effectively participate in improvement initiatives and overcome any peer resistance to desired solutions. Engage executive leadership and stakeholders, to obtain their buy in and support, to ensure that projects commence, advance and succeed.
Competencies:
ACCOUNTABILITY, ANALYSIS AND DECISION MAKING, CUSTOMER SERVICE, DEVELOPING EFFECTIVE PRESENTATIONS, DEVELOPS RELATIONSHIPS, LEADING CHANGE, PRODUCTIVE WORKING SESSIONS, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK
Education and Certification Requirements:
Masters (Required)LEAN/Six Sigma Certification (LEAN) - The Council for Six Sigma (CSSC), Lean Six Sigma Black Belt (LEANBLACK) - The Council for Six Sigma (CSSC), Lean Six Sigma Green Belt (LEANGREEN) - The Council for Six Sigma (CSSC)
Additional Job Information:
Complexity of Work:
Provide hands on support to successfully execute projects of moderate to high complexity. Individual must possess superior written and oral communication and presentation skills and be able to interact and work effectively with all levels within the organization in a professional manner, developing and managing relationships with stakeholder, while stimulating innovative thinking. Ability to work both independently and as part of a team. Possess excellent time management, critical thinking, and organizational skills with a focus on details, while managing a varied workload of projects with multiple priorities and competing deadlines. Advanced knowledge of word processing, spreadsheets, Excel, PowerPoint and database programs. Advanced skills in analysis, problem solving as well as ability to interpret statistical and mathematical calculations. Required Work
Experience:
Prior work experience within a healthcare setting preferred. The individual must possess advanced knowledge of DMAIC, Lean Tools and Change Management Skills as normally acquired through having 2-4 years of prior process improvement related work experience. Other Information:
This position requires travel between MHS sites within and beyond the South Broward District. A Black Belt Certification from a recognized or accredited organization as defined by Memorial Healthcare System is required.Additional Education Info:
Health or Business Administration or Industrial Engineering or In a job related field
Working Conditions and Physical Requirements:
Shift:
Primarily for office workers - not eligible for shift differential
Disclaimer:
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.
Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.
We are proud to offer Veteran's Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.
Employment is subject to post offer, pre-placement assessment, including drug testing.
If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or emailEstimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Works under the guidance of the Process Improvement Manager with the goal of promoting and supporting process improvement initiatives and Lean Thinking throughout Memorial Healthcare System (MHS). Drives continuous process improvement cultural change through process improvement initiatives throughout the organization. Solves process related problems by empowering those that do the work to systematically identify, then eliminate wasteful and unnecessary process steps in order to improve processes that bring about continuous and sustainable improvement. Respect for people, their knowledge and their time is a creed that the MHS PI team adheres to in order to bring about Deeper Caring, Smarter Healthcare through Process Improvement.
Responsibilities:
Interactions to include:
engage and consult with department leadership to identify appropriate key projects or process improvement projects that will provide optimal benefit to our employees, patients, families and system partners. Interact with leaders and staff to enable them to effectively participate in improvement initiatives.
Support to include:
quantify opportunities that can result in financial, operational and clinical performance gains for the organization.
Support to include:
extend project support to other members of the Process Improvement team when needed.
Perform any other duties as assigned.
Leadership expectations:
identify and leverage opportunities to share project results, methods, and best practices within MHS and outside of the organization.
Primary duties to include:
perform intermediate data and process analysis on qualitative and quantitative clinical or operational information, and data from various sources. Ensure appropriate metrics/controls are in place to monitor results, to foster continuous improvement by creating standard work to ensure consistency in work and results, and helping devise a control plan to bring about sustainable improvements.
Leadership expectations:
teach process improvement methodologies throughout the organization. Contribute to the development and delivery of education and training courses on lean principles and skills. Teach in person, and/or virtually, the MHS Lean Yellow Belt Training Course, as well as other classes and workshops to advance Lean Thinking and the appropriate use of process improvement tools, in order advance a culture of Lean that will sustain continuous improvement initiatives.
Primary duties to include:
select appropriate methods for analysis and utilize expertise in process improvement methods and tools to appropriately identify the correct design and approach for initiatives.
Leadership expectations:
facilitate interdisciplinary team projects for approved process improvement initiatives by providing the team participants with the needed guidance and technical proficiency to allow the team to obtain positive results in the form of improved processes that can be sustained.
Primary duties to include:
review and prioritize improvement recommendations within the B&E Matrix, assist in selecting and setting up appropriate Poka-yoke mechanisms for mistake proofing in the workplace, Kanban to prevent inventory shortfalls or overstocking, 5S the workplace to systematize and standardize the work environment, and create Visual Management tools as well as Communication Boards.
Leadership expectations:
lead, facilitate, consult and engage teams, work groups, projects, and activities of limited complexity, designed to improve processes and related operational performance; seek out and solicit opportunities that will bring about clinical and non-clinical standardization throughout the system.
Primary duties to include:
draw up Spaghetti Maps to illustrate steps taken to perform work tasks, and identify areas of opportunity, design a SIPOC, lead/undertake Swimlane/Process Mapping that will distinguish between Value and Non-Value, Data Collection/Data Analysis, work sampling, and prepare Root Cause analysis (Fishbone Diagram).
Deliverables to include:
develop, organize, and summarize materials for reports and presentations including project data, analyses, and updates to key stakeholders and leadership. Track, monitor and report project progression using standardized tools utilized by the Process Improvement department; Present information in a clear, concise manner with complete and accurate data, tailored to the recipient's comprehension level.
Primary duties to include:
draft/write a Project Charter, interview stakeholders and others to obtain Voice of the Employee/Customer/Process, undertake observations, shadowing and time studies at the Gemba to see what has been described by VOC.
Interactions to include:
seek out opportunities to involve MHS Green Belts in process improvement project work and enable them to begin to employ the skills that they learned during their Green Belt training.
Interactions to include:
report regularly to stakeholders and executive sponsors about team progress toward goal achievement and critical factors to success, as well as any obstacles. Seek out opportunities to build relationships with leaders, peers and staff to empower them to effectively participate in improvement initiatives and overcome any peer resistance to desired solutions. Engage executive leadership and stakeholders, to obtain their buy in and support, to ensure that projects commence, advance and succeed.
Competencies:
ACCOUNTABILITY, ANALYSIS AND DECISION MAKING, CUSTOMER SERVICE, DEVELOPING EFFECTIVE PRESENTATIONS, DEVELOPS RELATIONSHIPS, LEADING CHANGE, PRODUCTIVE WORKING SESSIONS, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK
Education and Certification Requirements:
Masters (Required)LEAN/Six Sigma Certification (LEAN) - The Council for Six Sigma (CSSC), Lean Six Sigma Black Belt (LEANBLACK) - The Council for Six Sigma (CSSC), Lean Six Sigma Green Belt (LEANGREEN) - The Council for Six Sigma (CSSC)
Additional Job Information:
Complexity of Work:
Provide hands on support to successfully execute projects of moderate to high complexity. Individual must possess superior written and oral communication and presentation skills and be able to interact and work effectively with all levels within the organization in a professional manner, developing and managing relationships with stakeholder, while stimulating innovative thinking. Ability to work both independently and as part of a team. Possess excellent time management, critical thinking, and organizational skills with a focus on details, while managing a varied workload of projects with multiple priorities and competing deadlines. Advanced knowledge of word processing, spreadsheets, Excel, PowerPoint and database programs. Advanced skills in analysis, problem solving as well as ability to interpret statistical and mathematical calculations. Required Work
Experience:
Prior work experience within a healthcare setting preferred. The individual must possess advanced knowledge of DMAIC, Lean Tools and Change Management Skills as normally acquired through having 2-4 years of prior process improvement related work experience. Other Information:
This position requires travel between MHS sites within and beyond the South Broward District. A Black Belt Certification from a recognized or accredited organization as defined by Memorial Healthcare System is required.Additional Education Info:
Health or Business Administration or Industrial Engineering or In a job related field
Working Conditions and Physical Requirements:
- Bending and Stooping = 40%
- Climbing = 20%
- Keyboard Entry = 60%
- Kneeling = 40%
- Lifting/Carrying Patients 35 Pounds or Greater = 20%
- Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
- Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%
- Lifting or Carrying > 75 lbs Non-Patient = 20%
- Pushing or Pulling 0 - 25 lbs Non-Patient = 40%
- Pushing or Pulling 26 - 75 lbs Non-Patient = 40%
- Pushing or Pulling > 75 lbs Non-Patient = 20%
- Reaching = 40%
- Repetitive Movement Foot/Leg = 0%
- Repetitive Movement Hand/Arm = 60%
- Running = 0%
- Sitting = 60%
- Squatting = 40%
- Standing = 60%
- Walking = 60%
- Audible Speech = 60%
- Hearing Acuity = 60%
- Smelling Acuity = 0%
- Taste Discrimination = 0%
- Depth Perception = 60%
- Distinguish Color = 60%
- Seeing - Far = 60%
- Seeing - Near = 60%
- Bio hazardous Waste = 20%
- Biological Hazards - Respiratory = 20%
- Biological Hazards - Skin or Ingestion = 20%
- Blood and/or Bodily Fluids = 20%
- Communicable Diseases and/or Pathogens = 20%
- Asbestos = 0%
- Cytotoxic Chemicals = 20%
- Dust = 60%
- Gas/Vapors/Fumes = 20%
- Hazardous Chemicals = 20%
- Hazardous Medication = 20%
- Latex = 20%
- Computer Monitor = 60%
- Domestic Animals = 20%
- Extreme Heat/Cold = 0%
- Fire Risk = 0%
- Hazardous Noise = 20%
- Heating Devices = 0%
- Hypoxia = 0%
- Laser/High Intensity Lights = 20%
- Magnetic Fields = 20%
- Moving Mechanical Parts = 20%
- Needles/Sharp Objects = 0%
- Potential Electric Shock = 20%
- Potential for Physical Assault = 0%
- Radiation = 20%
- Sudden Decompression During Flights = 0%
- Unprotected Heights = 0%
- Wet or Slippery Surfaces = 20%
Shift:
Primarily for office workers - not eligible for shift differential
Disclaimer:
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.
Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.
Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.
We are proud to offer Veteran's Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.
Employment is subject to post offer, pre-placement assessment, including drug testing.
If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or emailEstimated Salary: $20 to $28 per hour based on qualifications.
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