Coordinator - Administrative Support Services: MHM - Quality Improvement
; ;
Summary:
Coordinates daily staff activities and work flow for clerical and/or administrative staff in an assigned function or area.
; Detailed
Responsibilities:
o Coordinates and supervises daily staffing assignments and levels for clerical and administrative staff.
Prioritizes multiple tasks and projects to ensure timely completion.
o Assists with the processing of the medical staff applications and re-appointments, and maintains the Medical Staff Credentialing files.
o Collaborates with multidisciplinary teams to assist with problem identification and resolution, cost containment issues and implementation of new processes.
.
Leads the handling and resolution of complex issues and complaints.
o Assists with recruiting, performance evaluations and disciplinary actions for clerical and/or administrative staff.
Provides direction, orientation, training, coaching, and mentoring to staff.
o Assesses quality of services delivered and facilitates staff development initiatives.
Ensures staff compliance with departmental and organizational policies, procedures, and protocols.
o May perform staff responsibilities as needed to fulfill required service levels.
Competencies and skills:
Essential:
o STANDARDS OF BEHAVIOR:
Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
o CUSTOMER SERVICE:
Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
o ACCOUNTABILITY:
Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback.
Connects personal work results to the accomplishment of team and organizational goals.
o RESPONDING TO CHANGE:
Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence.
Views new assignments and job responsibilities as an opportunity for growth.
o ORGANIZATION SKILLS (1):
Organizes work to achieve maximum efficiency.
o LEADING BY COACHING:
Knowledge of coaching approaches, tools, and techniques that improve individual performance and foster development.
o MANAGING PEOPLE:
Uses HR/Performance Management processes and systems to align individual performance to achieve organizational results.
o PATIENT AND FAMILY CENTERED CARE:
Provides Patient and Family Centered Care to patients, families, visitors and internal customers ; ; Education:
Essential:
o High School Diploma or Equivalent ; Credentials:
; Other information:
Complexity of Work:
Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision.
Must be able to multi-task, work in a stressful environment and take appropriate action.
Must have functional knowledge of MS Office products.
Required Work
Experience:
1 year supervisory experience in a hospital or related setting.
; ; Working conditions:
Essential:
o Bending and Stooping ; ; ; 40.
00% o Climbing ; ; ; 20.
00% o Keyboard Entry ; ; ; 60.
00% o Kneeling ; ; ; 40.
00% o Lifting or Carrying 0 - 25 lbs Non-Patient ; ; ; 40.
00% o Pushing or Pulling 0 - 25 lbs Non-Patient ; ; ; 40.
00% o Reaching ; ; ; 40.
00% o Repetitive Movement Hand/Arm ; ; ; 60.
00% o Sitting ; ; ; 60.
00% o Squatting ; ; ; 40.
00% o Standing ; ; ; 60.
00% o Walking ; ; ; 60.
00% o Audible Speech ; ; ; 60.
00% o Hearing Acuity ; ; ; 60.
00% o Depth Perception ; ; ; 60.
00% o Distinguish Color ; ; ; 60.
00% o Seeing - Far ; ; ; 60.
00% o Seeing - Near ; ; ; 60.
00% o Dust ; ; ; 40.
00% o Computer Monitor ; ; ; 60.
00% o Domestic Animals ; ; ; 40.
00% o Potential Electric Shock ; ; ; 40.
00% o Potential for Physical Assault ; ; ; 20.
00% o Wet or Slippery Surfaces ; ; ; 20.
00% ; ; ; Organizational Profile:
When the City of Miramar was founded back in 1955, fewer than 200 people lived there.
Today, it's home to 200,000 residents who can call upon Memorial Hospital Miramar when they need outstanding compassionate care.
With 178 beds, Memorial Hospital Miramar includes 162 acute-care beds, a 16-bed Level II NICU, and The Family Birthplace, which has welcomed nearly 30,000 babies into the world since the hospital opened in 2005.
Services also include:
o Cardiac Telemetry Unit o Imaging Services o Intensive Care o Women's Services o Adult and Pediatric Emergency Departments o Joe DiMaggio Children's Hospital Pediatric Therapy Services o U18 Sports Medicine for athletes 18 and younger o Memorial Rehabilitation Institute Memorial Hospital Miramar has been named by Truven Health Analytics and Modern Healthcare magazine as one of the nation's 100 Top Hospitals, and has won the Guardian of Excellence Award from HCAHPS Press Ganey every year since 2008.
Disclaimer:
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job.
It is intended to indicate the general nature and level of work performed by employees within this classification.
PandoLogic.
, Location:
MIRAMAR, FL - 33023 , PL:
585422600 Recommended Skills Coordinating Credentialing Critical Thinking Customer Experience Customer Service Decisive Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Coordinates daily staff activities and work flow for clerical and/or administrative staff in an assigned function or area.
; Detailed
Responsibilities:
o Coordinates and supervises daily staffing assignments and levels for clerical and administrative staff.
Prioritizes multiple tasks and projects to ensure timely completion.
o Assists with the processing of the medical staff applications and re-appointments, and maintains the Medical Staff Credentialing files.
o Collaborates with multidisciplinary teams to assist with problem identification and resolution, cost containment issues and implementation of new processes.
.
Leads the handling and resolution of complex issues and complaints.
o Assists with recruiting, performance evaluations and disciplinary actions for clerical and/or administrative staff.
Provides direction, orientation, training, coaching, and mentoring to staff.
o Assesses quality of services delivered and facilitates staff development initiatives.
Ensures staff compliance with departmental and organizational policies, procedures, and protocols.
o May perform staff responsibilities as needed to fulfill required service levels.
Competencies and skills:
Essential:
o STANDARDS OF BEHAVIOR:
Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
o CUSTOMER SERVICE:
Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
o ACCOUNTABILITY:
Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback.
Connects personal work results to the accomplishment of team and organizational goals.
o RESPONDING TO CHANGE:
Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence.
Views new assignments and job responsibilities as an opportunity for growth.
o ORGANIZATION SKILLS (1):
Organizes work to achieve maximum efficiency.
o LEADING BY COACHING:
Knowledge of coaching approaches, tools, and techniques that improve individual performance and foster development.
o MANAGING PEOPLE:
Uses HR/Performance Management processes and systems to align individual performance to achieve organizational results.
o PATIENT AND FAMILY CENTERED CARE:
Provides Patient and Family Centered Care to patients, families, visitors and internal customers ; ; Education:
Essential:
o High School Diploma or Equivalent ; Credentials:
; Other information:
Complexity of Work:
Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision.
Must be able to multi-task, work in a stressful environment and take appropriate action.
Must have functional knowledge of MS Office products.
Required Work
Experience:
1 year supervisory experience in a hospital or related setting.
; ; Working conditions:
Essential:
o Bending and Stooping ; ; ; 40.
00% o Climbing ; ; ; 20.
00% o Keyboard Entry ; ; ; 60.
00% o Kneeling ; ; ; 40.
00% o Lifting or Carrying 0 - 25 lbs Non-Patient ; ; ; 40.
00% o Pushing or Pulling 0 - 25 lbs Non-Patient ; ; ; 40.
00% o Reaching ; ; ; 40.
00% o Repetitive Movement Hand/Arm ; ; ; 60.
00% o Sitting ; ; ; 60.
00% o Squatting ; ; ; 40.
00% o Standing ; ; ; 60.
00% o Walking ; ; ; 60.
00% o Audible Speech ; ; ; 60.
00% o Hearing Acuity ; ; ; 60.
00% o Depth Perception ; ; ; 60.
00% o Distinguish Color ; ; ; 60.
00% o Seeing - Far ; ; ; 60.
00% o Seeing - Near ; ; ; 60.
00% o Dust ; ; ; 40.
00% o Computer Monitor ; ; ; 60.
00% o Domestic Animals ; ; ; 40.
00% o Potential Electric Shock ; ; ; 40.
00% o Potential for Physical Assault ; ; ; 20.
00% o Wet or Slippery Surfaces ; ; ; 20.
00% ; ; ; Organizational Profile:
When the City of Miramar was founded back in 1955, fewer than 200 people lived there.
Today, it's home to 200,000 residents who can call upon Memorial Hospital Miramar when they need outstanding compassionate care.
With 178 beds, Memorial Hospital Miramar includes 162 acute-care beds, a 16-bed Level II NICU, and The Family Birthplace, which has welcomed nearly 30,000 babies into the world since the hospital opened in 2005.
Services also include:
o Cardiac Telemetry Unit o Imaging Services o Intensive Care o Women's Services o Adult and Pediatric Emergency Departments o Joe DiMaggio Children's Hospital Pediatric Therapy Services o U18 Sports Medicine for athletes 18 and younger o Memorial Rehabilitation Institute Memorial Hospital Miramar has been named by Truven Health Analytics and Modern Healthcare magazine as one of the nation's 100 Top Hospitals, and has won the Guardian of Excellence Award from HCAHPS Press Ganey every year since 2008.
Disclaimer:
This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job.
It is intended to indicate the general nature and level of work performed by employees within this classification.
PandoLogic.
, Location:
MIRAMAR, FL - 33023 , PL:
585422600 Recommended Skills Coordinating Credentialing Critical Thinking Customer Experience Customer Service Decisive Estimated Salary: $20 to $28 per hour based on qualifications.
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