Business Relationship Manager - Remote
Around since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the worlds biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the worlds largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions! Our Core Values:
Relentlessly Pursue Excellence Empower People & Partners Make a Difference No Boundaries Embrace Possibilities As a key leadership role reporting to the VP, Digital Transformation, the Business Relationship Manager (BRM) will be responsible for driving the transformation of business areas and services to digital platforms. The BRM will own the roadmap of service products by partnering with the appropriate resources and business owners to facilitate the creation of idea documents, business cases, and value plans, ensuring value optimization, and enabling continuous improvement in all areas and people around them. Organizational Fit Considerations:
Arise Virtual Solutions is seeking an entrepreneurial and energetic leader as well as a team player who enjoys building businesses, and tackling technical challenges within a fast-paced environment, applies sound judgment in successful task planning and execution, meets deadlines, and communicates the highest standards of professionalism in his/her appearance and work habits.
Responsibilities:
Work with Business and IT to achieve transformation of business areas and services to digital platforms that are market leading, forefront of technology and that offer compelling functionality and value to our clients. Collaborate with Business Transformation Lead and Executive Committee to define the on-going Vision and Roadmap Help Business build a Vision for the target state including development of:
Business Case Key functional requirements Competitive differentiation factors and customer priorities Personas, Use Cases, and positioning statements for both the Buyer and User Personas Translate Business case into a roadmap Articulate vision into plans and roadmaps Document, communicate, and execute the roadmap Ensure that teams have appropriate specifications, direction, and resources to deliver effectively Focus on business value rather than solutions to develop ideas, including digital awareness, risk assessments, business continuity, and business capability requirements. Partner with Marketing to craft a compelling Product positioning narrative Work closely with Customers, IT, Development Partners, InfoSec, Marketing, Sales, Finance, and Operational Leads to define the functional and non-functional requirements Work with Technology teams to help ensure the delivery of the roadmap of Services Products Partner with Operations Leadership to ensure that necessary programs & processes are in place to support the Product post-launch Help develop Change Control for seamless adoption Prioritize product backlog to deliver successful Minimum Viable Product (MVP) and on-going releases Ensure that the Product achieves stated measures of success, both financial and operational Evangelize and represent the Business view across the board, and advocate for awareness and adoption at all levels Key Deliverables Business Case, Requirements analysis, Persona Development, Use Cases, Services Product Requirement Documents (SPRDs), Build vs Buy Analysis for products that deliver services, Services Product Roadmap, Adoption and Change Management Plans Qualifications Bachelor's degree (Business or Technical) required, Masters degree / MBA preferred Business Relationship Management Professional (BRMP) preferred Minimum of 10 years experience in of services product management and/or delivery of business services products Must have at least 5 years experience working through the design, development, release cycle, and delivering business services product to market, through use of technology A record of successful delivery of new services products as an individual, team leader and/or development manager Experience with managing the delivery of services through SaaS and cloud-based applications Strong collaboration and leadership skills along with excellent time management Strategic thinker, adept at understanding and solving business problems. Ability to map joint organizational vision and long-term thinking, imagination, and idea generation Strong understanding of the software development cycle Interpersonal skills Self-motivated, team player, action-and-results oriented Strong communication and reporting skills along with the ability to persuade stakeholders and gain buy-in while creating win-win solutions. Emotional Intelligence and empathy. Ability to work remotely, or with remote team members Ability to influence and break down silos within an organization as well across organizations Ability to successfully work under tight project deadlines Competitive Compensation and Benefits which include:
Joining a diverse group of awesome individuals Making a Difference every day 70% of your Health/ Dental/ Vision/ Flex Spending Benefits paid by Arise 401k 40% match starting on day 1 Tuition Reimbursement of $4,000 each year! Generous PTO Plan starting from day 1 9 holidays and 1 Diversity Day Maternity & Paternity Paid Leave Life and Disability Insurance 100% paid by Arise Work hard AND have FUN! We play a lot at Arise. When smart creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise. Diversity creates a healthier atmosphere:
equal opportunity employer M/F/D/V
Salary Range:
$150K -- $200K
Minimum Qualification
Business Project Management, Business AnalysisEstimated Salary: $20 to $28 per hour based on qualifications.
Relentlessly Pursue Excellence Empower People & Partners Make a Difference No Boundaries Embrace Possibilities As a key leadership role reporting to the VP, Digital Transformation, the Business Relationship Manager (BRM) will be responsible for driving the transformation of business areas and services to digital platforms. The BRM will own the roadmap of service products by partnering with the appropriate resources and business owners to facilitate the creation of idea documents, business cases, and value plans, ensuring value optimization, and enabling continuous improvement in all areas and people around them. Organizational Fit Considerations:
Arise Virtual Solutions is seeking an entrepreneurial and energetic leader as well as a team player who enjoys building businesses, and tackling technical challenges within a fast-paced environment, applies sound judgment in successful task planning and execution, meets deadlines, and communicates the highest standards of professionalism in his/her appearance and work habits.
Responsibilities:
Work with Business and IT to achieve transformation of business areas and services to digital platforms that are market leading, forefront of technology and that offer compelling functionality and value to our clients. Collaborate with Business Transformation Lead and Executive Committee to define the on-going Vision and Roadmap Help Business build a Vision for the target state including development of:
Business Case Key functional requirements Competitive differentiation factors and customer priorities Personas, Use Cases, and positioning statements for both the Buyer and User Personas Translate Business case into a roadmap Articulate vision into plans and roadmaps Document, communicate, and execute the roadmap Ensure that teams have appropriate specifications, direction, and resources to deliver effectively Focus on business value rather than solutions to develop ideas, including digital awareness, risk assessments, business continuity, and business capability requirements. Partner with Marketing to craft a compelling Product positioning narrative Work closely with Customers, IT, Development Partners, InfoSec, Marketing, Sales, Finance, and Operational Leads to define the functional and non-functional requirements Work with Technology teams to help ensure the delivery of the roadmap of Services Products Partner with Operations Leadership to ensure that necessary programs & processes are in place to support the Product post-launch Help develop Change Control for seamless adoption Prioritize product backlog to deliver successful Minimum Viable Product (MVP) and on-going releases Ensure that the Product achieves stated measures of success, both financial and operational Evangelize and represent the Business view across the board, and advocate for awareness and adoption at all levels Key Deliverables Business Case, Requirements analysis, Persona Development, Use Cases, Services Product Requirement Documents (SPRDs), Build vs Buy Analysis for products that deliver services, Services Product Roadmap, Adoption and Change Management Plans Qualifications Bachelor's degree (Business or Technical) required, Masters degree / MBA preferred Business Relationship Management Professional (BRMP) preferred Minimum of 10 years experience in of services product management and/or delivery of business services products Must have at least 5 years experience working through the design, development, release cycle, and delivering business services product to market, through use of technology A record of successful delivery of new services products as an individual, team leader and/or development manager Experience with managing the delivery of services through SaaS and cloud-based applications Strong collaboration and leadership skills along with excellent time management Strategic thinker, adept at understanding and solving business problems. Ability to map joint organizational vision and long-term thinking, imagination, and idea generation Strong understanding of the software development cycle Interpersonal skills Self-motivated, team player, action-and-results oriented Strong communication and reporting skills along with the ability to persuade stakeholders and gain buy-in while creating win-win solutions. Emotional Intelligence and empathy. Ability to work remotely, or with remote team members Ability to influence and break down silos within an organization as well across organizations Ability to successfully work under tight project deadlines Competitive Compensation and Benefits which include:
Joining a diverse group of awesome individuals Making a Difference every day 70% of your Health/ Dental/ Vision/ Flex Spending Benefits paid by Arise 401k 40% match starting on day 1 Tuition Reimbursement of $4,000 each year! Generous PTO Plan starting from day 1 9 holidays and 1 Diversity Day Maternity & Paternity Paid Leave Life and Disability Insurance 100% paid by Arise Work hard AND have FUN! We play a lot at Arise. When smart creative and passionate people get together, the results are astounding and the opportunities limitless! Achieve your potential at Arise. Diversity creates a healthier atmosphere:
equal opportunity employer M/F/D/V
Salary Range:
$150K -- $200K
Minimum Qualification
Business Project Management, Business AnalysisEstimated Salary: $20 to $28 per hour based on qualifications.
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